Last updated: 12 Jan 2026

N&D Stay With Me (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Policy explains how we collect, use, store, and protect your personal information in line with the UK GDPR and the Data Protection Act 2018.
 

1) Who We Are

Business name: N&D Stay With Me
Business type: Serviced Accommodation Provider
Location: United Kingdom
Contact: info@nd-guesthousing.com

2) What Personal Data We Collect
We may collect:

Identification: full name, date of birth, ID documents (for security, longer stays, or compliance)
Contact details: email, phone number, postal address
Booking information: dates of stay, property details, preferences, special requests
Payment information: processed securely by our payment provider(s) (e.g., Stripe); we do not store full card details
Verification & deposits: managed via trusted partners (e.g., Charge Automation)
Technical data: IP address, device and browser type, usage data, and cookies/analytics
Communications: emails, messages, phone call notes, feedback

We do not collect special category data (e.g., health, religious beliefs) unless strictly necessary and with your consent.

3) How We Collect Your Data
We collect data when you:

Make an enquiry or booking (website, email, phone, messaging apps)
Enter into a short‑, mid‑, or long‑stay agreement and complete ID checks
Stay at our property or contact us during/after your stay
Interact with our website (including cookies and analytics)

4) Why We Use Your Data (Purposes)
We use your data to:

Process bookings, payments, deposits, and refunds
Verify identity and prevent fraud or misuse
Communicate before, during, and after your stay
Manage the property and support guest safety
Improve our services and website security
Meet legal, regulatory, tax, and accounting obligations

We do not sell your personal data.
 

5) Our Legal Bases
We process personal data under one or more of:

Contract: to provide your booking and related services
Legal obligation: compliance with UK laws, safety and record‑keeping
Legitimate interests: running and improving our business, protecting our guests, preventing fraud (balanced against your rights)
Consent: e.g., for optional marketing; you can withdraw consent at any time

6) Cookies & Similar Technologies
We use cookies to:

Enable essential website functionality
Improve performance and security
Understand usage and enhance the user experience

You can manage cookies via your browser settings; disabling some cookies may affect site functionality.
 

7) Who We Share Your Data With
We may share data with trusted third parties, only as needed:

Payment and verification providers (e.g., Stripe, Charge Automation)
Property operations (cleaning/maintenance contractors)
Professional advisers (accountants, solicitors)
Authorities or insurers if required by law or to protect our rights

We do not rent or sell your data.
 

8) International Data Transfers
Your personal data is mainly stored in the UK. If it is transferred outside the UK/EEA, we use appropriate safeguards (e.g., UK IDTA/Standard Contractual Clauses) to protect it.
 

9) Data Security
We apply technical and organisational measures including:

Encryption of sensitive data where appropriate
Secure servers, access controls, and staff training
Periodic reviews of security procedures

No system is 100% risk‑free, but we aim to minimise risks.
 

10) Data Retention
We keep personal data only as long as necessary:

Booking & contract records: up to 6 years (legal/accounting)
Communications: up to 2 years
ID documents: deleted when no longer required by law or policy
Marketing preferences: until you unsubscribe/withdraw consent

11) Your Privacy Rights (UK GDPR)
You can:

Access the data we hold about you
Correct inaccurate or incomplete data
Delete your data (where applicable)
Restrict or object to certain processing
Withdraw consent (e.g., marketing) at any time
Port your data (receive it in a portable format)

To exercise your rights, email info@nd-guesthousing.com.
You can also complain to the ICO (Information Commissioner’s Office) if you’re unhappy, but we’d appreciate the chance to resolve your concerns first.

12) CCPA (California) – If Applicable
If you are a California resident:

You may have rights to know, access, and delete personal information, and to non‑discrimination for exercising these rights.
We do not sell personal information.

(Our business is UK‑based; these rights apply only where relevant.)
 

13) Children’s Data
Our services are intended for guests aged 18+. We do not knowingly collect data from children.
 

14) Images, Videos & Marketing Media (ASA‑Aligned)
We use images and videos for marketing and illustrative purposes. Some visuals may be licensed stock or digitally/AI generated.
Unless stated otherwise, the people, interiors, or locations shown do not represent actual guests, staff, or properties of N&D Stay With Me and should not be treated as endorsements or factual depictions.
 

15) ICO Registration (UK)
We comply with UK GDPR and the Data Protection Act 2018 and are registered with the Information Commissioner’s Office (ICO).
 

16) Changes to This Policy
We may update this Policy periodically. The latest version and “Last updated” date will always appear on this page. Your continued use of our services means you accept the updated Policy.
 

17) Contact Us
If you have questions or wish to exercise your privacy rights:
📧 info@nd-guesthousing.com