1. Cancellation

Guests may cancel free of charge within 14 days of booking before check-in by emailing us.

Bookings cancelled less than 14 days before check-in are non-refundable, as reserved dates are set exclusively for the guest.

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Once a stay has commenced, no refunds are provided, as services have been rendered.

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider

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2. Date Changes / Amendments

Guests may request a change of dates subject to availability.

 

If the new dates fall within a higher‑priced period, the rate difference will apply.

 

Date changes requested within 14 days of check‑in are treated the same as cancellations and may be non‑refundable.

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If we are unable to accommodate your requested dates at the selected Property, we will always aim to offer a suitable solution, which may include an alternative Property within our managed portfolio or from our trusted network providers for you to choose from.

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To request a cancellation, refund, or date amendment, please email info@nd-guesthousing.com with your booking details.