Last updated: [12 Jan 2026]
 

N&D Stay With Me (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

 1.⁠ ⁠Who We Are
Business name: N&D Stay With Me
Business type: Serviced Accommodation Provider
Location: United Kingdom
Contact email: info@nd-guesthousing.com
 

 2.⁠ ⁠Personal Data We Collect
We may collect and process the following personal information:

Identification: Full name, date of birth, ID documents (for longer stays or compliance purposes)

Contact details: Email address, phone number, postal address

Booking information: Dates of stay, property details, preferences

Payment information: Processed securely via third-party payment providers

Communication records: Emails, WhatsApp, phone calls, and messages

Other information: Special requests, feedback, and any data you voluntarily provide

We do not collect sensitive personal data (e.g., health, religious beliefs) unless strictly required for your stay and with your consent.
 

 3.⁠ ⁠How We Collect Your Data
We collect your personal data when you:

Make an enquiry or booking via our website, email, phone, or messaging apps

Enter into a short-, mid-, or long-term serviced accommodation agreement

Stay at one of our properties

Provide information during communications or feedback

We may also use cookies and similar technologies on our website to improve your experience.
 

 4.⁠ ⁠Why We Use Your Data
We use your personal data to:

Process bookings and payments

Communicate with you before, during, and after your stay

Comply with legal and regulatory obligations, including safety and insurance requirements

Manage our properties and ensure guest safety

Improve our services, including customer support and property management

Prevent fraud, unauthorised access, or misuse of our services
 

 5.⁠ ⁠Legal Basis for Processing
We process personal data based on one or more of the following:

Contractual necessity: To perform obligations under your booking agreement

Legal obligations: Compliance with UK law, health, and safety regulations

Legitimate interests: Running our business, improving services, and preventing fraud

Consent: Where you have explicitly agreed (e.g., marketing communications)
 

 6.⁠ ⁠Data Sharing
We may share your data with trusted third parties when necessary, including:

Cleaning and maintenance contractors for property management

Payment processors for secure transactions

Professional advisers (e.g., accountants, solicitors)

Regulatory authorities if legally required

We do not sell or rent your personal data.
 

 7.⁠ ⁠International Data Transfers
Your personal data is primarily stored in the UK. If data is transferred outside the UK or EEA, we ensure it is protected in accordance with UK GDPR by using appropriate safeguards, such as standard contractual clauses.
 

 8.⁠ ⁠Data Storage & Security
We implement technical and organisational measures to protect your data, including:

Encryption of sensitive data

Secure servers and access controls

Regular security audits and staff training

No system is completely risk-free, but we strive to minimise any potential risks.
 

 9.⁠ ⁠Data Retention
We retain your personal data only as long as necessary:

Booking and contract records: up to 6 years (for legal and accounting purposes)

Communication records: up to 2 years

Identification documents: deleted once no longer legally required

Marketing preferences: retained until consent is withdrawn
 

10.⁠ ⁠Your Rights
Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate or incomplete data

Request deletion of your personal data

Restrict or object to processing

Withdraw consent where processing is based on consent

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at info@nd-guesthousing.com.
 

11.⁠ ⁠Cookies
Our website may use cookies and similar technologies to improve your browsing experience. Cookies may:

Enable essential website functionality

Analyse website usage

Personalise content

You can manage cookie preferences via your browser settings.
 

12.⁠ ⁠Children’s Data
Our services are not intended for children under 18, and we do not knowingly collect data from children.
 

13.⁠ ⁠ICO Registration
We are registered with the Information Commissioner’s Office (ICO).
 

14.⁠ ⁠Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last updated” date.
 

15.⁠ ⁠Contact Us
If you have questions about this Privacy Policy or how we process your data:
📧 Email: info@nd-guesthousing.com